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Commercial Events Coordinator

Location: Home-based with regular office days in Thanet
Contract: Permanent
Hours: Full Time

About the Role

We are seeking an experienced and commercially minded Commercial Events Coordinator to take full ownership of our exhibition and sponsorship programmes across international events. This is a key, client-facing role, responsible for managing existing sponsor relationships, driving new business opportunities, and ensuring high quality delivery of commercial activity at both in-person and virtual events.

You will work closely with internal teams, senior stakeholders, and clients, combining strategic thinking with hands-on delivery and excellent relationship management.

The Commercial Events Coordinator will report directly to the Events Manager.

Key Responsibilities

Sponsorship & Commercial Management

  • Oversee all sponsorship and exhibition activity, ensuring a coordinated and consistent approach across the organisation

  • Manage and develop a CRM system, tracking leads, contacts, communications, and revenue

  • Act as the main point of contact for exhibitors and sponsors, building and maintaining strong long-term relationships

  • Source and secure new exhibitors and sponsors through research, outreach, and market intelligence

  • Research comparable events, companies, and market trends to identify new partnership opportunities

  • Negotiate and confirm sponsorship and exhibition agreements in collaboration with the Board of Directors

Reporting & Performance Tracking

  • Provide regular sponsorship pipeline, conversion, and revenue updates to senior management and the Board of Directors

  • Maintain accurate and accessible CRM and revenue data for reporting and marketing purposes

  • Present progress updates, metrics, and recommendations to support commercial growth

Sponsorship Coordination

  • Manage all exhibition and sponsorship activity onsite at events

  • Distribute event prospectus and advise sponsors on packages and benefits

  • Produce and process sponsorship and exhibition applications via the online registration platform

  • Work with the Accounts team to ensure accurate and timely invoicing

  • Track package benefits and deliverables, ensuring all commitments are fulfilled

  • Produce and distribute delegate lists for sponsors and exhibitors

  • Create and maintain sponsorship webpages and ensure sponsor branding is up to date

Exhibitor Logistics & Onsite Management

  • Manage exhibitor booth allocation and logistical requirements

  • Coordinate shipping, AV, and furniture needs with exhibitors

  • Oversee onsite exhibitor and sponsor activity, including build and breakdown of booth space

  • Act as the main onsite point of contact for exhibitors and sponsors

  • Create and distribute exhibitor information packs

Communications & Event App

  • Maintain exhibition and sponsorship web pages and marketing content

  • Work with the Communications team on digital and printed materials

  • Provide up-to-date sponsor content for communications and mailshots

  • Collate exhibitor and sponsor content for the event app

  • Populate sponsor and exhibitor information within the event app and support users

Event Attendance & Feedback

  • Attend international events as required, using in-person time to strengthen sponsor relationships

  • Create and analyse exhibitor and sponsor feedback surveys

  • Explore and develop ways to demonstrate sponsor ROI in collaboration with Communications

Required Skills

  • Strong commercial awareness with proven sponsorship sales or event account management experience

  • Clear and detailed written communicator

  • Excellent relationship building and stakeholder management skills

  • Excellent team communicator

  • Confident working with senior stakeholders and Board members

  • Strong organisational skills with the ability to manage multiple projects and deadlines

  • Proficiency in CRM systems, Microsoft Office 365, and event management platforms

  • A high level of professionalism, attention to detail, and flexibility

Events Assistant

Location: Home-based with regular office days in Thanet
Contract: Maternity Cover
Hours: Full Time

About the Role

We are looking for a highly organised and proactive Events Assistant to support the Operations Lead in the successful delivery of international events. This is a varied and hands‑on role, ideal for someone with a strong administrative background who enjoys working across event operations, registrations, systems, and team coordination.

The role plays a key part in ensuring events run smoothly from initial registration set‑up through to post‑event archiving and feedback, with plenty of opportunity to develop experience across all aspects of event delivery.

Key Responsibilities

Event Registrations & Delegate Management

  • Support the set‑up and management of online event registrations and associated webpages

  • Respond to registration queries and manage day‑to‑day attendee communications

  • Process group registrations and track early bird registrations, escalating issues where needed

  • Monitor and record registrations and changes

  • Issue and process visa and invitation letters as required

  • Support the production of name badges for conferences

  • Create and issue documentation via DocuSign

  • Provide general event administration support as required

Email Inbox Management

  • Management of multiple inboxes, ensuring timely and professional communication

Event App

  • Support the creation and delivery of the event app

  • Assist with timelines, data uploads, and attendee/user management within the app

Archive & Content Management

  • Collate, prepare, and upload event content to the archive

  • Maintain spreadsheets and ensure consistent naming conventions

Feedback & Reporting

  • Create attendee feedback surveys for events

  • Collate survey results and share insights with the wider team

Finance Support

  • Support in the production and distribution of invoices and receipts

  • Provide cover for accounts activities when required

Team Collaboration

  • Provide cover and support to other Events Team members as needed

  • Participate in team and office meetings, providing updates on key activities

  • Support the wider team across event preparation and delivery

Required Skills

  • Highly organised, detail‑oriented, and comfortable juggling multiple tasks

  • Confident communicating with a professional and friendly approach (written email and on-line Teams meetings)

  • Proactive, flexible, and willing to support across different areas of the team

  • Comfortable working with spreadsheets, systems, and online platforms

  • A strong team player who can also work independently

Previous experience in events, administration, or association management would be advantageous, but we also welcome applicants eager to develop their skills in a fast‑paced events environment.